For orders to DK, NL, NO, SE a return fee will be deducted from your refund should you choose to use the prepaid label included with your order. For further information please select your location on the list below.

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to send it back to us.

We will refund you by the same method you used to pay, within 14 days of your return. We ask that items are returned clean, unworn and have all their tags on.

Make-up and skincare products cannot be returned for hygiene reasons.

Underwear, bodies and pierced jewellery cannot be returned unless faulty, and swimwear must have the hygiene strip.

Please note, items purchased from Afound and H&M cannot be refunded or exchanged in COS stores.

We also do not accept returns of garments purchased in store through our online returns service. For updated information on opening times, head to our store locator.

Repeated returns
At COS, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

Beginning 12th November 2024, a return fee of 3 EUR will be deducted from your refund should you choose to use the prepaid label included with your order.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:

Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.

Return With An Post
To return your parcel, please visit the  website for a free returns label and send it back to us using one of the options below. 

Free drop off
Once you have booked your drop off, you will receive an email from An Post with the free returns label. This can be printed at home or at an An Post store by presenting the barcode in your email to a member of staff.

Free courier collection
Simply book your home collection date and the courier will bring a free returns label with them when they come to collect. This can be booked up to 2 working days in advance.

Return With DPD
To return with DPD, please attach the label from inside your parcel and visit your nearest 

Please note, it can take up to 14 days to receive and complete your return.

Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.

New return form?

Simply click to print another. Remember to fill in all your order details.

Need a new Return Label?

At the moment we can’t provide a new return label. Don’t worry as you can still arrange a home collection, where the parcel can be collected without a label.

Need further information regarding returns?

Read more in our FAQ .

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it’s been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.

When will I receive my refund?

You can expect your refund to be processed within 14 days of sending the parcel back to us. You’ll be refunded in the same way you chose to pay. We’ll always send you a Return Confirmation email when we have received your return and are processing your refund payment.

Card Payment Klarna – Once your refund has been processed, it will be visible in your bank account within 10 working days (although it’s normally much quicker than this).

PayPal – Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.

If you haven’t received your return or refund confirmation from us, please get in touch . Remember you can speak to Klarna directly for any Card or Pay Later help.

Return Restrictions – Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements.

Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a .
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our